Cable Knit Diamond Pattern Long Sleeve Sweater

Shipping and In-Store Pick-Up Policy

Effective Date: 10/20/2023

Welcome to The Pop- Up Shop LI at our Valley Stream, NY location! To ensure a smooth shopping experience, please take a moment to review our shipping and in-store pick-up policy.

Shipping Rates:

• For all orders under $75 within the United States, there is a flat shipping rate of $4.95.
• Enjoy FREE shipping on all orders totaling $75 or more!

In-Store Pick-Up:

Exciting news! We now offer in-store pick-up as a convenient option for our local customers. To take advantage of this option, please allow a minimum of 7 business days for us to prepare your order for pick-up. We will notify you by email once your order is ready for collection.

If you select in-store pick-up, kindly ensure that you are local to Valley Stream, NY. We kindly request that you collect your order within 10 days. Failure to do so without prior contact will result in order cancellation, with refunds issued as store credit.

In-Store Pick-Up Location:

Visit us at The Pop- Up Shop LI, conveniently situated at 904 Rockaway Ave, Valley Stream, NY 11581. We look forward to serving you in person!

Order Processing and Shipping:

• All orders will be processed within 3 days of receiving your order.
• Typically, orders are shipped on the same day or the day following your purchase. Shipping duration typically falls within 3-5 business days once your order is packed and handed over to the U.S. Post Office. Delivery times depend on your proximity to Valley Stream, NY, where we ship from.
• Please note that once an order is placed, it cannot be canceled.

Shipping Address:

We kindly request that you double-check and ensure the accuracy of your shipping address. In the event of an incorrect address entry, additional charges will apply if we need to re-ship your order.

Thank you for choosing The Pop- Up Shop LI in Valley Stream, NY. We are committed to providing a hassle-free shopping experience with dependable shipping and in-store pick-up options. Your satisfaction is our priority, and we appreciate your attention to these policies. If you have any questions or need assistance, please contact our customer support team at Thepopupshopli@gmail.com or 516-560-0516.

ONLINE RETURN POLICY
At The Pop-Up Shop LI, we aim to provide a hassle-free shopping experience for our valued customers. Please review our return policy to understand our guidelines for returns and exchanges:

Return Approval:
Returns are subject to approval by our returns team, and The Pop-Up Shop LI reserves the right to decline any return that does not adhere to our policy.

Return Period:
You have 14 days from the date of purchase to initiate a return.

Wear and Tear:
We kindly request that you understand that, due to the nature of garment materials, we cannot be held responsible for wear and tear or any changes that may occur to an item over time.

Return Patterns:
In our commitment to ensuring a fair shopping experience for all, we may restrict or refuse future return transactions if an unreasonable return pattern is identified through electronic analysis. Please note that certain items, such as sale items, masks, accessories, jewelry, bags, shoes, scarves, bathing suits, and intimates, are considered final sale and cannot be returned.

Garment Try-On:
When trying on garments, we request that you handle them with care. We are unable to accept garments with makeup stains or garments that carry a perfume or smoke odor.

Inspection:
All returns will be subject to inspection, and we reserve the right to withhold your refund if the return does not meet our specified requirements.

Refund Method:
Refunds will be issued to the original form of payment. If this is not feasible, the refund will be provided in the form of online store credit.

We appreciate your understanding and adherence to our return policy. If you have any questions or concerns, please feel free to reach out to our customer support team for assistance.

Thank you for choosing The Pop-Up Shop LI for your shopping needs.